The INNsight Test Hotel - Frequently Asked Questions

Is ID card Required during checkin.?

Yes, you need to carry the vali ID card per room.

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No. Sorry, we require a major credit card to guarantee your room reservation. Please review the terms and cancellation policy before making your reservation.2

How do I know if my reservation is confirmed?

As soon as you have completed the booking process, a confirmation page will appear in your browser session. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online. We will also send you a confirmation email with all of your booking information.

How can I make a special request?

During the booking process you can enter any special requests into the "Special Requests" box on the "Your Details" page. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met. You can find the hotel’s contact details on the Contact Us page of our website.

How do I cancel or modify my reservation?

Simply follow the instructions to modify or cancel your reservation found in your Reservation Confirmation Email. Alternately, you can find the link to Cancel or Modify Your Reservation in the footer of the hotel’s website. Please note, your reservation is not canceled until and unless you receive an email confirmation for the cancellation.

Are my credit card and personal details safe?

Yes, when you book your stay via the INNsight.com booking engine, we ensure to take every safeguard possible in transmitting and storing any personal data including SSL Encryption and other PCI compliant standards.

What are your hotel policies?

You can find our hotel policies on our Overview page where you will find our amenities details, check-in and check-out time, pets and extra person policies, and our hotel’s cancellation policy.

Can I use another party's authorized credit card to pay for my room?

Yes. However, our hotel will only recognize a credit card on which the authorized payee’s name is clearly present and visible, copy of the payee’s identification and a credit card authorization form is completed and faxed back to our property. You can contact us for the Credit Card Authorization Form and for further instructions if your reservation will have a third party payee.

What if I would like to make a group reservation?

We consider a group to be a reservation of 6 rooms or more. For any group reservations, we request that you contact us directly or use the form that is spawned when you select 6+ rooms in the Check Availability function above.

Can I Book a Reservation without CC details?

Yes you cant book by direct at Hotel.

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PROPERTY ACTIVITIES AND AMENITIES mod

Fitness Center - open, 24 hours

Family Pool, Kids Splash Pad, Hot Tub - closed for renovations from 9/12/22 - 10/15/22

Basketball Court - closed from 9/12/22 - 12/31/22

Quiet Pool & Hot Tub - open, 8am-9pm

Activity Center - open, 8am-8pm

Gas BBQ's and Playground - available

Cassara Kitchen & Bar - now open! Bar 3pm-9pm daily. Kitchen Tues - Sat 3pm-9pm.

Karl Strauss Brewery - now open, breakfast, lunch, and dinner. Check restaurant website for current hours.

7 Mile Kitchen (located at Sheraton Carlsbad, free shuttle). Check restaurant website for current hours and days of operation.

Twenty/20 Grill (located at The Westin Carlsbad, free shuttle). Check restaurant website for current hours and days of operation.

Room Service - available via Karl Strauss Brew Co.

RIDE THE TIDE TROLLY IS BACK Spring 2023 - seasonal schedule - check with Front Desk for current schedule to/from Tamarack Beach and/or Carlsbad Premium Outlet Mall.

Courtesy Shuttle within 5 miles of hotel, 9a-5p, available upon request

PROPERTY ACTIVITIES AND AMENITIES

Fitness Center - open, 24 hours

Family Pool, Kids Splash Pad, Hot Tub - closed for renovations from 9/12/22 - 10/15/22

Basketball Court - closed from 9/12/22 - 12/31/22

Quiet Pool & Hot Tub - open, 8am-9pm

Activity Center - open, 8am-8pm

Gas BBQ's and Playground - available

Cassara Kitchen & Bar - now open! Bar 3pm-9pm daily. Kitchen Tues - Sat 3pm-9pm.

Karl Strauss Brewery - now open, breakfast, lunch, and dinner. Check restaurant website for current hours.

7 Mile Kitchen (located at Sheraton Carlsbad, free shuttle). Check restaurant website for current hours and days of operation.

Twenty/20 Grill (located at The Westin Carlsbad, free shuttle). Check restaurant website for current hours and days of operation.

Room Service - available via Karl Strauss Brew Co.

RIDE THE TIDE TROLLY IS BACK Spring 2023 - seasonal schedule - check with Front Desk for current schedule to/from Tamarack Beach and/or Carlsbad Premium Outlet Mall.

Courtesy Shuttle within 5 miles of hotel, 9a-5p, available upon request

PROPERTY ACTIVITIES AND AMENITIES

Fitness Center - open, 24 hours

Family Pool, Kids Splash Pad, Hot Tub - closed for renovations from 9/12/22 - 10/15/22

Basketball Court - closed from 9/12/22 - 12/31/22

Quiet Pool & Hot Tub - open, 8am-9pm

Activity Center - open, 8am-8pm

Gas BBQ's and Playground - available

Cassara Kitchen & Bar - now open! Bar 3pm-9pm daily. Kitchen Tues - Sat 3pm-9pm.

Karl Strauss Brewery - now open, breakfast, lunch, and dinner. Check restaurant website for current hours.

7 Mile Kitchen (located at Sheraton Carlsbad, free shuttle). Check restaurant website for current hours and days of operation.

Twenty/20 Grill (located at The Westin Carlsbad, free shuttle). Check restaurant website for current hours and days of operation.

Room Service - available via Karl Strauss Brew Co.

RIDE THE TIDE TROLLY IS BACK Spring 2023 - seasonal schedule - check with Front Desk for current schedule to/from Tamarack Beach and/or Carlsbad Premium Outlet Mall.

Courtesy Shuttle within 5 miles of hotel, 9a-5p, available upon request

PROPERTY ACTIVITIES AND AMENITIES mod

Fitness Center - open, 24 hours

Family Pool, Kids Splash Pad, Hot Tub - closed for renovations from 9/12/22 - 10/15/22

Basketball Court - closed from 9/12/22 - 12/31/22

Quiet Pool & Hot Tub - open, 8am-9pm

Activity Center - open, 8am-8pm

Gas BBQ's and Playground - available

Cassara Kitchen & Bar - now open! Bar 3pm-9pm daily. Kitchen Tues - Sat 3pm-9pm.

Karl Strauss Brewery - now open, breakfast, lunch, and dinner. Check restaurant website for current hours.

`7 Mile Kitchen` (located at Sheraton Carlsbad, free shuttle). Check restaurant website for current hours and days of operation.

Twenty/20 Grill (located at The Westin Carlsbad, free shuttle). Check restaurant website for current hours and days of operation.

Room Service - available via Karl Strauss Brew Co.

RIDE THE TIDE TROLLY IS BACK Spring 2023 - seasonal schedule - check with Front Desk for current schedule to/from Tamarack Beach and/or Carlsbad Premium Outlet Mall.

Courtesy Shuttle within 5 miles of hotel, 9a-5p, available upon request

QATest1

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What are the use instrucation for the spa tub?

Shower/ Spa Tub – Operating Instructions

Turn knob inside tub to close drain.

Important !!!
• Make sure the water is at least two inches above the highest jet.
• If you are using any products that bubble, please use a minimal amount (1/2 teaspoon).
• The spa tubs have 3 settings, high, medium, low. Select your setting using the push button switch – first click is high, second click is medium, third click is low, and fourth click is off.
• Once you select a setting the tub will automatically shut itself off after 20 minutes.
• About 20 minutes after the tub is drained it will turn itself on again for about 5 minutes to clean the water out of the system – do not be alarmed and do not shut it off.

As a courtesy to your neighbors, we request that you do not use the jets between 10:00pm - 8:00am.

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CF Resbin Test

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